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Registered Office

159/11, Amar Brass Compound,
Vidyanagari Marg, Kalina,
Santacruz (East), Mumbai,
Maharashtra - 400098, India

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Phone

+91 22 0000 0000

Mon - Sat: 10:00 AM - 6:00 PM IST

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Customer Grievance Mechanism

We are committed to resolving your concerns promptly and fairly.

1

Level 1: Customer Service

Contact our customer service team via email or phone. We aim to resolve within 7 working days.

Email: complaints@aceprofinance.in

2

Level 2: Grievance Officer

If not satisfied with Level 1 response, escalate to our Grievance Redressal Officer within 30 days.

Email: grievance@aceprofinance.in

3

Level 3: RBI Ombudsman

If the complaint is not resolved within 30 days or you are unsatisfied, approach the RBI Ombudsman.

Portal: cms.rbi.org.in